Shipping and Returns

SHIPPING
Please allow up to 7 working days for your order to be shipped

UK – £2 postage and packaging on small orders and items will be sent via Royal mail 2nd Class. any items from the eco-conscious range will be £4.50 postage and packaging as these items are larger and require to be sent as a parcel. These will be sent via Royal Mail 2nd Class signed for. Free Uk Postage on orders over £50

EU –  Shipping is based on weight for EU orders – orders over a certain size will be sent royal mail tracked and signed.

Currently we only ship within the UK and the EU, if you wish to purchase from another country please send me an email and I will contact you with a postage quote

Please ensure you’re delivery address is accurate as we cannot be held responsible for any issues that arise if provided with the wrong details

RETURNS

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless the item is faulty.

Returns not accepted on custom orders unless the item arrives damaged or is faulty.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: 

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at l.n.designs.uk@outlook.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.